Heardr AI is operated by SmartLife AU, a sole trader business registered in Australia (ABN 26 103 403 893). This Privacy Policy explains how we collect, use, store and disclose your personal information when you use our website at heardr.com.au and our AI-powered comment analysis application ("the Service").
We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using Heardr AI, you agree to the collection and use of information in accordance with this policy.
We use the information we collect to:
We use the following third-party services that may receive or process your data:
All third-party providers are required to handle your data in accordance with applicable privacy laws. Where data is transferred internationally, we rely on contractual protections and the providers' privacy frameworks.
Heardr AI uses minimal tracking technologies. We use Plausible Analytics, which does not use cookies and does not collect personally identifiable information. No advertising cookies or cross-site tracking technologies are used.
If you are visiting from the European Union or other regions with cookie consent requirements, you may see a notice about our use of analytics. You can opt out of analytics at any time by enabling "Do Not Track" in your browser settings.
We do not sell, trade or rent your personal information to third parties. We may disclose your information:
Under the Australian Privacy Principles, you have the right to:
To exercise any of these rights, contact us at: hello@smartlifeau.com
We take reasonable steps to protect your personal information from unauthorised access, disclosure, alteration and destruction. These measures include SSL/TLS encryption for all data in transit, secure hosting infrastructure through Netlify, server-side API key management (we never expose API keys in the browser), and rate limiting to prevent abuse.
However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
In the event of a data breach that is likely to result in serious harm to affected individuals, we will notify affected users and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth).
Heardr AI is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child, please contact us at hello@smartlifeau.com and we will delete it promptly.
Heardr AI is operated from Australia but is accessible globally. If you are accessing the Service from outside Australia, please be aware that your information may be transferred to, stored and processed in Australia and other countries where our service providers operate (including the United States).
If you are located in the European Union or European Economic Area, you may have additional rights under the General Data Protection Regulation (GDPR). Please contact us to exercise these rights.
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or by emailing registered users. The "Last updated" date at the top of this page indicates when this policy was last revised. Continued use of the Service after changes constitutes your acceptance of the updated policy.
If you have any questions, concerns or requests relating to this Privacy Policy or our privacy practices, please contact us:
We will respond to privacy enquiries within 30 days.